SHIPPING & RETURNS
SHIPPING POLICY & TEMPERATURE DISCLAIMER
Welcome to the Lilly’s Luxuries 29 shipping policy section.
I take great care in ensuring that your orders are shipped in a timely and secure manner. My shipping methods are designed to deliver your products safely and efficiently, and all packaging is eco‑friendly and sustainable. I also strive to keep shipping costs reasonable, giving you the best value for your money.
Because Lilly’s Luxuries products are handcrafted with pure, all‑natural
ingredients—free from artificial stabilizers—some items may be sensitive to temperature changes during transit. During periods of high heat, your product may arrive softened or melted. This is completely normal and does not affect the quality, safety, or effectiveness of the product.
If your item arrives melted, simply place it in the refrigerator for a few hours. Once cooled, it will return to its intended consistency and be ready to enjoy.
By placing an order with Lilly’s Luxuries 29, you acknowledge
and accept the possibility of heat‑related melting during shipment.
RETURN & EXCHANGE POLICY
At Lilly’s Luxuries 29, your satisfaction is always my priority. I want you to feel confident and delighted with every purchase you make. If for any reason you’re not completely happy with your product, I offer a simple, supportive return
and exchange process designed to give you peace of mind.
Because my products are handcrafted with pure, all‑natural ingredients, slight variations in texture, firmness, or appearance may occur. These natural differences
do not affect product quality and are not considered defects.
If you receive an item that arrives damaged, defective, or incorrect, please reach out within 7 days of delivery so I can make it right. I’m happy to review your concern and provide an exchange, replacement, or store credit when appropriate.
Due to the personal‑care nature of my products, returns on used items cannot
be accepted. Unopened products may be eligible for return or exchange on a case‑by‑case basis. If the return is not due to an error on my part,
the customer is responsible for return shipping.
My goal is to make every experience with Lilly’s Luxuries 29 smooth,
trustworthy, and enjoyable — because you deserve nothing less.
Timeframe:
Buyer must contact me and
ship item(s) back within 30 days of delivery
Conditions of Return:
Buyer must return item(s) within 30 days of delivery
Buyer is responsible for return shipping costs
Buyer is responsible for loss in value
(as agreed upon with seller)
if an item isn’t returned in original condition.
*Free shipping on purchases of $50 or more*